Yarra Trams Vehicle Passenger Information System
Yarra Trams required concept to completion of a Vehicle Passenger Information System (VPIS) solution that provides announcements and digital information on trams to passengers. Cica Group was engaged to project manage the competitive procurement and implementation of the VPIS.
Yarra Trams required concept to completion of a Vehicle Passenger Information System (VPIS) solution that provides announcements and digital information on trams to passengers. The scope included:
- Defining requirements.
- Running a competitive procurement process (EOI and RFP).
- Business case development and presentation to the Victorian Government to obtain State funding.
- Contract appointment and management with key vendors.
- Survey of the tram network to validate details such as the location and distances between tram stops and points of interest.
- Design and development the installation design for the On Tram Equipment, including mouldings, mountings, wiring looms and documentation.
- Installation of the VPIS equipment into 130 B Class trams.
- Establishing the Back Office System including development and configuration.
- Establishing the ICT Infrastructure and Network to enable communication between the tram and the Back Office.
- Train 900 Drivers, 70 Maintenance Staff, 10 ICT staff and the Passenger Information team in the operation and level 1 support of the VPIS.
Yarra Trams is a 24-hour, 7 day-a-week operation. The breath of the project required engagement with the Information and Communications Technology, Rolling Stock and Customer Experience functions within Yarra Trams, together with drivers and the Rail, Tram and Bus union to obtain buy-in and support. Integrating new technology to 30-year-old electrical trams presented many integration and reliability challenges. Installation works needed to be managed tightly to minimise the impact on tram availability and Government financial penalties.
A vendor-supplied application for managing passenger information was implemented, vendor-supplied electronics were utilised for the on tram system using an in-house-developed installation design (including mouldings, brackets, and wiring looms). New servers were configured for the application and a new ICT network was built to connect to Telstra’s mobile telecommunications network.
Training material and stakeholder communications were developed both by the vendors and in-house.
The veteran B class trams now provide automatic passenger announcements and digital displays for route and next stop information. The Passenger Information team can remotely access any tram and push out new databases to actively manage the passenger information in alignment with changes to the tram network.